Responsible for leading a global team focused on End User support and Asset Management. I have led my team through several successful projects to help modernize not only ourselves but the overall IT function. Some examples being the introduction of RMM software. Remotely Upgrading all company endpoints from Windows 10 to 11. I have been a crucial part of the deployments of several key softwares that have been transformational to our field services line of business. Under my leadership the team has grown and matured while still hitting all of our north star metrics such as SLA times, and NPS.

Was a member of the team that pioneered remote support at the company, splitting my time between working in the field providing service in client businesses and homes and connecting to clients from across the globe. Managed my own schedule for field work optimizing drive routes and times to maintain a positive labor utilization rate.

I was responsible for leading a team of 12 technicians. I created a schedule to ensure the team was present to cover peak traffic times. I conducted trainings, coaching the team to hit company metrics, ultimately leading to being recognized as the best department in the territory for 6 straight months. I was recognized as a vision of good across the company and was awarded the Brad Anderson Legacy award for my acievements.