Character Sheet — Résumé
Official Adventurer’s Curriculum Vitae
Joseph Moran
Class Manager of Technical Support
Race / Background Human · End User Advocate
Level 38
Alignment Chaotic Productive
Vitality (18 Years Experience)
Reputation
Quest Completion Rate
Intellect 17 +3 mod
Charisma 18 +4 mod
Dexterity 14 +2 mod
Wisdom 17 +3 mod
Strength 12 +1 mod
Endurance 13 +1 mod
📜 Adventurer’s Lore — Summary

A seasoned artificer of digital constructs, this adventurer has traversed many dark dungeons of rushed projects and shifting priorities only to emerge victorious. Skilled in the arcane arts of problem-solving and the delicate craft of collaboration. Whether it be vanquishing rampaging hordes of Blockers, or rescuing fair End Users all across the Kingdom. Let me lead an adventuring party and be a hero in your company’s Quest.

Proficiencies & Skills
Rune Craft (Ticketing)+8
Awareness (Inventory Mgmt)+7
Divination (NPS)+9
Leadership (Team Building)+12
Ancient Lore (Knowledgebase)+7
Persuasion (Stakeholders)+6
Spellweaving (O365)+5
Enchanting (AI)+3
🎒 Inventory — Tools & Artifacts
Jira Confluence NinjaOne Azure Intune SCCM O365 Teams OpenAI Python HTML Windows
⚔️ Campaign History — Work Experience
2020

Present
Technical Support Manager
🏰 Benco Dental Supply Company
Responsible for leading a global team focused on End User support and Asset Management. I have led my team through several successful projects to help modernize not only ourselves but the overall IT function. Some examples being the introduction of RMM software. Remotely Upgrading all company endpoints from Windows 10 to 11. I have been a crucial part of the deployments of several key softwares that have been transformational to our field services line of business. Under my leadership the team has grown and matured while still hitting all of our north star metrics such as SLA times, and NPS.
2012

2020
Double Agent (Onsite and Remote Technician)
🏰 Best Buy
Was a member of the team that pioneered remote support at the company, splitting my time between working in the field providing service in client businesses and homes and connecting to clients from across the globe. Managed my own schedule for field work optimizing drive routes and times to maintain a positive labor utilization rate.
2008

2012
Supervisor, Geek Squad
🏰 Best Buy
I was responsible for leading a team of 12 technicians. I created a schedule to ensure the team was present to cover peak traffic times. I conducted trainings, coaching the team to hit company metrics, ultimately leading to being recognized as the best department in the territory for 6 straight months. I was recognized as a vision of good across the company and was awarded the Brad Anderson Legacy award for my acievements.
📚 Ancient Scrolls — Education
Graduated
Crestwood Highschool
Graduated — Anno Domini MMVI

A+ certified
CompTIA
Certified — Anno Domini MMVIII

Network+ Certified
CompTIA
Certified — Anno Domini MMVIII
🎭 Character Traits — About Me
  • I am always up for pushing myself to learn a new skill or a novel solution to an issue.
  • Enjoys the Art of Leadership. Hiring and building a team are foundational to being successful.
  • Sees the bigger picture. I know how my work impacts the company’s mission and lets that drive strategic decision making
  • The pressure of leading a large transformative project energizes me.
  • Can craft unique and eyecatching presentations, and resumes.